01
Refund Eligibility
Refunds may be requested within 1hr of purchase if: (a) you have consumed less than 20% of the course content, and (b) you have not received a completion certificate.
02
How to Request a Refund
Email refunds@securelms.com with your order ID and reason. Our team will review within 2 business days and confirm eligibility.
03
Processing Time
Approved refunds are processed within 5-10 business days to your original payment method. Bank processing times may vary.
04
Non-Refundable Situations
Refunds are not available for: accounts with completed certificates, bulk/enterprise purchases (separate agreement applies), courses purchased with promotional discounts >50%, or accounts suspended for policy violations.
05
Contact
Questions? Email refunds@securelms.com or visit the Help Center.